Introduction Due to globalization of the economy, emergency of information technology, growth of the Internet and other communication network, growing diversity of business transactions and increased competition, companies are changing the way they communicate with new processes that sharpen business performance. The Internet is becoming the foundation for new business models, process and new ways of knowledge distribution (Laudon K.C and J.P. Laudon, 2000). Small-scale enterprises now use the Internet and networking technology to conduct more of their work electronically, reliable linking factories, offices and sales forces around the globe (Dave C. 2000). This communication evolution is governed by applied infrastructures with converged services and integrated application (Lucas H.C and B.
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