Airports to aeroplanes, luxury cruise liners to riverboat restaurants, universities to schools, railway stations to express trains, takeaways to top restaurants, city centre hotels to bed and breakfast. Wherever we are, whether in a department store, leisure centre or pub, or simply strolling in the park, there is normally a hospitality enterprise providing for our accommodation and dining needs.
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Indeed, there are hundreds of thousands of them in the UK alone, with a combined turnover of around 10% of the country's total consumer expenditure. This is very serious money; over £50 billion pounds!
The hospitality industry (loosely defined as hotels and a myriad of leisure and catering operations of different kinds)
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